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People were encouraged to be independent where possible. “They enable [person] to live as normal life as they can.” Comment from relative in recent CQC report.

The provider had a good working relationship with its commissioners. A professional told us, “I’ve found them to be responsive, they have regularly contacted us to advise of changes in care required.” Taken from recent CQC report.

“They’ve taken the time to find out what [person] does and doesn’t like; they know [person] likes things just so.” Comment from relative in recent CQC report.

“We’ve got a very good relationship. I like that we can have a little chat, a laugh and a smile.” Client comment from recent CQC report.

‘As soon as my bedroom door opens I see that smile and caring attitude.’ Client comment from recent CQC report.

“We’re completely happy with the care we’ve got” comment from relative in recent CQC report.

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