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Blossom Home Care
Just bloomin’ good care…

Frequently Asked Questions

Our team will be happy to talk through your requirements over the phone and then arrange a free, no-obligation assessment that will normally be carried out in your own home. We’d suggest any family members, that you wish to be involved, also take part, so that they can also ask any questions that they may have.

Having discussed your needs and requirements we will then put together your individualised care plan. Once the care package is agreed, we agree a start date and then you can leave the rest to us. Our professional, qualified team will also liaise with your current health care professionals, including your GP if necessary, to ensure that our care plan fully meet your needs.

Care plans frequently evolve as we regularly check them to ensure that the care we are providing is still appropriate. We also understand that what you need from us may change from time to time. By regularly discussing and agreeing any changes with all concerned we keep everyone aware of the need to revise the care plan. Any agreed changes are implemented. Our professional, qualified team are always on hand to help with any worries or concerns as well as help with changes needed on the care plan.

Each visit is update on to the ONLINE FEEDBACK SYSTEM which can be accessed from anywhere in the world. All completed care plans, activities and documentation is viewable by family members or authorised next of kin within seconds of a visit. This system also logs carers in and out of calls for total transparency and you can also print off the visiting rota so you know who is arriving from Blossom and when.

Carers are matched to clients based on the client’s needs and background. Carer continuity is extremely important if relationships are to be built. We therefore assign a group of carers to each client so that continuity is maintained. This also enables us to cover carer holidays. However, we do aim to keep the number of carers you see to an absolute minimum.

The costs differ by office so please visit the individual office page for the rates. We charge the same rate every single day Monday to Sunday per 50-minute call (with the exception of Christmas Day, Boxing Day and New Year’s Day when the rate doubles). Night care is also charged at a different rate. We process the invoices and payments in the ‘old fashioned way’ – we send an invoice at the end of the fortnight and you send a cheque/BACS payment by return when you are happy with the value on the invoice.

Our people, our processes and our systems set us apart from the rest. So although our offices may only open Monday to Friday 9:00 – 17:30 each day, the Directors are available to everyone 24/7 and are fully accountable for the service. They are directly accessible to carers, clients and client relatives alike via their mobile and the out-of-hours phone number is listed on the individual office pages.

All our carers are experienced carers trained to at least the national standards required by the local regulatory bodies. Our carers attend additional ongoing training as required and are also encouraged to undertake personal development courses. All of the team are given induction training (so that they are aware of what makes Blossom Home Care different) as well as specialist training to ensure that they are fully trained to undertake more complex care needs. Our carers are not trained to give injections or change sterile dressings.

Yes, all of our team are fully insured for both personal and public liability. However, we are not insured to carry out tasks which are likely to cause risk to either the person we provide care to or to the Blossom care worker. Therefore, tasks do need to be agreed with you in advance.

Blossom Home Care is insured through TOWERGATE, a leading Medical Insurance Company.

Every Blossom carer has to pass a rigorous ‘checking’ procedure before they can work with us. Unlike some care companies we also have a zero tolerance approach to any carers that may have a criminal record. Our priority is your safety and comfort, and we would not want you to be inviting people into your home that we wouldn’t want in ours.

For easy and clear identification all Blossom staff wear a uniform blue shirt with our Blossom logo on and carry a personalised identification lanyard, which details their name and includes their photograph and signature.

All of our offices are registered and are inspected by the Care Quality Commission (CQC).

Contact Blossom Home Care now

hello@blossomhomecare.co.uk

Call us on Northallerton:
01609 751 644
Tadcaster:
01937 222 166
hello@blossomhomecare.co.uk Northallerton: 01609 751 644, Tadcaster: 01937 222 166
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