Our team will be happy to talk through your requirements over the phone and then arrange a free, no-obligation assessment that will normally be carried out in your own home. We’d suggest any family members, that you wish to be involved, also take part, so that they can also ask any questions that they may have.
Having discussed your needs and requirements we will then put together a care for you. Once the care package is agreed and we agree a start date you can leave the rest to us. Our Nurse can also liaise with your current health care professionals, such as your GP if necessary, to ensure that our Care Plan will fully meet your needs.
Care Plans frequently evolve so we check regularly to ensure that the care we are providing is still appropriate. We also understand that what you need from us may change from time to time. By regularly discussing and agreeing any changes with all concerned we can keep everyone aware of the need to revise the care plan. Any agreed changes will then be implemented.
Bear in mind that the Nurse is also on call to help with any worries or concerns identified by the Carer or Family. As well as helping with changes need on the Care plan this should help prevent deteriorating health issues and consequently reduce hospital admissions for the client.
Each visit is updated on the Blossom Electronic Monitoring System. Accessed on-line from anywhere in the world and, updated by the Carer, the system gives authorised relatives a summary of each visit along with general feedback rapidly after every visit. This system also enables you to print off the visiting rota so that Client’s know who is arriving from Blossom and when.
Carers are matched to Clients based on the Client’s needs and background. Carer continuity is extremely important if relationships are to be built. We therefore assign a group of Carers to each client so that continuity is maintained. This also enables us to cover Carer holidays, however we do aim to keep the number of Carers you see to an absolute minimum.
Here at Blossom Home Care we charge £21.90 for a 50 minute call then £20.90 for each hour after that. Nightcare is charged at £18.90. We process the invoices and payments in the ‘old fashioned way’ we send an invoice at the end of the fortnight and you send a cheque/bacs payment by return when you are happy with the value on the invoice.
We currently cover Northallerton and the surrounding areas, Darlington, Yarm, Richmond, Bedale, Thirsk, Wynyard, Hurworth, Croft from our Head Office in Northallerton. We also cover Wetherby, Ripon, Harrogate, York and Leeds from our Tadcaster Office.
Our people, our processes and our systems set us apart from the rest. So although our offices may only open Monday to Friday 9-5.30 each day the Director’s are available to everyone 24/7. John and Fiona, are fully accountable for the service and are directly accessible to Carers, clients and client relatives alike via their mobile 07500 44 11 38
All our Carers are experienced carers trained to at least the national standards required by the local regulatory bodies. Our Carers attend additional on-going training as required and are also encouraged to undertake personal development courses. All of the team are given Induction Training (so that they are aware of what makes Blossom Home Care different) as well as Specialist Training to ensure that they are fully trained to undertake more complex care needs. Our Carers are not trained to give injections or change sterile dressings.
Yes, all our team is fully insured for both personal and public liability. However we are not insured to carry out tasks which are likely to cause risk to either the person we provide care to or to the Blossom Care worker. Therefore tasks do need to be agreed with you in advance.
Blossom Home Care is insured through TOWERGATE a leading Medical Insurance Company.
Every Blossom Carer has to pass a rigorous ‘checking’ procedure before they can work with us. Unlike some care companies we also have a zero tolerance approach to any carers that may have a criminal record. Our priority is your safety and comfort and we would not want you to be inviting people in to your home that we wouldn’t want in ours.
For easy and clear identification all Blossom staff wear a uniform blue shirt with our Blossom logo on and carry a personalised identification lanyard details their name and includes their photograph and signature.
Both our Head Office in Northallerton, and our second office in Tadcaster are registered. As a company the regulatory body, The Care Quality Commission (CQC), inspects us.