John suffered from a stroke and was hospitalised. The hospital stated they would not allow him to return home as he required 24-hour care. Fiona, the RGN and Blossom director, got in touch with the hospital and they decided that care wasn’t essential throughout the night and agreed on an 8-hour care package. Without the nursing care element provide by Blossom and Fiona’s intervention John would most probably have had to go into a residential care home which was not what he, his wife or his family wanted.
Blossom were there ready and waiting to provide care when John came out of hospital however, since then his wife unfortunately passed away so it’s been a really difficult time. “Blossom have been there every step of the way helping me with my rehabilitation” said John, “I don’t need as much care now as I did when I first came out, but I value the friendships I have made with the girls and their companionship. The Carers are marvellous and help me tremendously. They drive me about now I can’t and they’ve become friends, they’re not just workers in my home and as a newly widowed man this has made a huge difference to me”.
How did Paula come to pick Blossom?
Paula, “We originally contacted Blossom after being given a list of service providers by Social Services. Blossom brought out a brochure very promptly and Fiona came to meet my mother and myself whilst my father was in hospital. I liked that they were local, from the farming community and approachable and available at all times, day and night. We’d never had any other care companies in so wanted to make the right decision for my father on the farm. Dad needed someone to help around the house and with food preparation and to check everything is ok!”
In your opinion how do the services offered by Blossom differ from the services offered by other care companies?
“Paula, what do you see as the key strengths of Blossom?”
Paula, “The way that Blossom match carers and recruit carers stands them apart in my opinion. When my father makes a distinct bond with a carer, they fit the rota’s so that those girls come in most of the time. This is great as they’re great companions for him and true friendships have formed. Additionally, you can tell by the caliber of the carers that Blossom obviously take care in who they employ. It’s always easy to get in touch with someone and the team are always available at the end of the phone should we need them.”
Paula, “We don’t really use the online system for feedback as we are around and about with the horses. My husband prints off the rota for each week from the system though so that Dad knows who’s coming in and when.”
“and John, what do you see as the key strengths of Blossom?”
John, “I also go to a coffee morning on a Monday at the hospice. As I lost my license after my stroke I needed someone to take me to Darlington each week. The girls take me there, help me make my bed daily, help with washing and housework and help me take the dogs for a long walk. They’re great.”
John, “It’s a BLOOMIN’ GOOD SERVICE”