Blossom Home Care deliver care in a true, honest and high quality way. A holistic approach with access to a nurse delivers a care plan that fully meets customer needs. The 50-minute minimum visit means customers can participate in social activities that make a real difference to their life quality.
This empathetic approach to care continues with family who receive updates via the online feedback system; a Family App which is currently being developed and enhanced. The Carer details information about the care delivered; activities undertaken on the call; medication given plus general feedback and well-being after each visit. Furthermore, access is given to authorised family members and viewed via their own device. The app will offer relatives further reassurance and the opportunity to email feedback and request additional services so that care plans can be appropriately reviewed.
“Client feedback is important to Blossom,” says John Leggott, one of Blossom’s directors. “We’ve always had the online feedback system so the app is the next stage of that development. We also conduct regular customer surveys, quality assurance audits, team reviews and supervisions which are all designed to ensure we constantly seek to improve and stay in touch with customers’ needs,” added John.
Blossom Home Care’s unique combination of feedback, 24/7 call-out, set visit times, key carers, 50-minute minimum calls, RGN overview and individualised care plans give the Blossom team the pride and focus to deliver the “bloomin’ good care” that sets them apart from the rest. Delivering “bloomin’ good care” the Blossom way definitely puts customers first, last and always.